How fast will my order be shipped?
Orders received before 11 a.m. PST will normally ship the same day and after 11 a.m. will ship the next business day. Orders may be shipped or one to three business days thereafter pending all items are in stock and credit approval. A business day is considered to be Monday through Friday, except holidays. All orders placed between 11 a.m. PST Friday, through Monday 11 a.m. PST will ship on Monday, pending availability and credit approval. Next day delivery orders placed on Friday after 11 a.m. PST and over the weekend will arrive on Tuesday.
What method of shipping will be used?
Inside the continental U.S. we ship using United States Postal Service or FedEx. We use United States Postal Service or FedEx for most international shipments and United States Postal Service to Canada and APO addresses. We do not offer Saturday delivery through our website, but do contact us by phone if you would like to arrange that.
Do you ship to a P. O. Box address?
We do not ship to PO Boxes.
Do you ship to Hawaii, Alaska or Puerto Rico?
Shipments to Hawaii, Alaska and Puerto Rico will be shipped FedEx via 2-day air. All orders to these regions will be changed to reflect this additional cost if the chosen shipping method does not meet or exceed this standard.
What are your Shipping Charges?
FREE Standard Ground Shipping
Continental U.S. orders only. Hawaii / Alaska / Puerto Rico are excluded.
Some oversized, bulky or heavy items may require an additional shipping & handling charge and are excluded from free shipping.
Shipping charges are determined by the zip code and the quantity of items ordered.
Estimated shipping costs - Continental U.S.
Standard (3-9 Business Days*): Free Shipping
3-Day: $19.95 - $49.95
2-Day: $24.95 - $59.95
Overnight: $44.95 - $79.95
27 Miles Malibu ships from California. Standard shipping days are 3-5 days for the West Coast and 5-10 for the East coast.
Alaska, Hawaii & Puerto Rico:
Standard (4-9 business days):
Up to $100 (value): $32.95 | Increase of $2 for every additional $100
Expedited (1-3 business days):
Up to $100 (value): $45.95 | Increase of $2 for every additional $100
International Shipping: Currently we do not ship Internationally.
In some cases, shipping may be postponed due to a lack of product availability. We will notify you if that is the case. Items that are on backorder will be shipped when they are received in stock.
Returns & Exchanges - 30 Day Guarantee
We are proud of our 27 Miles Malibu collection and want you to be perfectly satisfied with your purchase. If you are not satisfied with your purchase, return the unused item in its original condition within 10 days of receipt of merchandise for a full refund, less shipping costs.
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
How do I return an item?
Please contact us at returns@27MilesMalibu.com before returning any merchandise to receive a Return Merchandise Authorization (RMA) number. Pack your merchandise in the original shipping box. Please write the RMA # in the upper right-hand corner of the packing slip, along with the return reason. Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice. If we don't receive if, we cannot issue you a credit.
For speed and security, we recommend UPS or FedEx. Check your e-mail. We will notify you via e-mail once your return has been processed.
Where do I send my return?
M10, Inc dba 27 Miles Malibu
Attn: (YOUR RMA #)
9443B Venice Blvd.
Los Angeles, CA 90232
Insure your package for the full value or the merchandise. If we don't receive it we cannot issue you a credit.
How do I exchange an item?
Please call Customer Service at 1-855-865-2727, ext. 9 to arrange for an exchange. Once we receive your item for exchange, we will send your new order at no additional shipping cost. You will receive an e-mail containing the shipment tracking number when your new order is shipped.
How do I return a gift I received?
If you are returning a gift, please call Customer Service at 1-855-865-2727, ext. 9. We can credit your 27 Miles Malibu account for a store credit.
When will my credit appear on my account?
Once we receive your package, we will refund your credit card or Store Credit within five days. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take approximately 7 business days to reflect this transaction.
Will I receive a full refund?
You will receive a refund for the cost of the item and sales tax if applicable. Shipping fees are not refundable.